What this service includes
- Eligibility assessments refundable within 48 hours if work has not begun
- Consultations cancellable up to 24h before session — full refund
- Document review refundable until lawyer review starts
- Employer verification refundable until registry pull is run
- Company registration deposit governed by milestone schedule
What this service does not include
- Government fees and apostille charges (passed through at cost — non-refundable once incurred)
- Translation costs incurred — non-refundable once translator has started
- Work already performed beyond the cancellation window
- Outcome dissatisfaction — outcomes are not guaranteed and refunds do not turn on them
Details
How this service works
Refunds reflect work-stage, not opinion of outcome. The principle: you pay for work done, and you do not pay for work not yet done. Where third-party fees have been incurred (notarial, government, translator), those are passed through and non-refundable. This sits alongside our no-guaranteed-visas policy — fees buy lawful work, never a promised result.
FAQ
Common questions
How do I request a refund?
Email your case manager with your case reference. Eligible refunds are processed within 5 working days to the original payment method.
Are government and translation fees refundable?
No. Third-party fees (government, notarial, apostille, translator) are non-refundable once incurred, even within the cancellation window.
Can I get a refund if my visa is refused?
No. Refunds reflect the stage of work completed, not the outcome. We never guarantee approval.
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No outcome guarantees, ever.
All paid services are scoped to deliverables. We never promise approval, employment or a specific procedural result.